Frequently Asked Questions
General Questions
Where is SurgeFX?
We are located at 111 West Montgomery Street in Marietta, Ohio.
What is SurgeFX?
SurgeFX is a leading provider of special effects equipment, including fog machines, cold spark machines, CO2 jets, and lighting solutions for events, concerts, nightclubs, and productions.
Who are SurgeFX products for?
Our products are designed for DJs, event planners, production companies, theme parks, nightclubs, and entertainment venues looking for high-quality special effects.
Do you offer rentals, or is SurgeFX strictly for sales?
SurgeFX is strictly a sales-based company. We do not offer rentals at this time.
Ordering & Shipping
How can I place an order?
Orders can be placed directly through our website. If you need assistance, contact our sales team @ (866) 577-8743
Do you offer bulk discounts?
Yes! We offer bulk pricing for large orders. Contact us for a custom quote.
What payment methods do you accept?
We accept major credit cards.
How long does shipping take?
Shipping times vary depending on the product and destination.
Do you ship internationally?
Yes, we ship worldwide. International shipping rates and customs duties may apply.
Can I track my order?
Yes! Once your order ships, you'll receive a tracking number via email.
Product Use & Safety
Are SurgeFX products safe to use indoors?
Many of our products are designed for both indoor and outdoor use, but proper ventilation is required for fog machines, CO2 jets, and certain effects.
Do your machines work with third-party consumables (fog fluid, cold spark powder, etc.)?
We recommend using SurgeFX-approved consumables to ensure optimal performance and maintain your warranty.
How do I maintain my SurgeFX machine?
Regular maintenance includes cleaning after use, storing in a dry place, and following product-specific care instructions.
Are SurgeFX machines DMX-compatible?
Yes! Many of our machines are DMX512-compatible for seamless integration into lighting and effects setups.
Warranty & Support
Do SurgeFX products come with a warranty?
Yes, most of our products come with a one-year manufacturer’s warranty covering defects.
What is your return policy?
We accept returns within 30 days of purchase, provided the item is unused and in its original packaging. Restocking fees may apply.
What should I do if my machine isn't working properly?
Check the user manual for troubleshooting steps. If the issue persists, contact our support team.
Do you offer replacement parts?
Yes! We stock replacement parts for many of our products. Contact us with your specific request.
Other Business Related Questions
Will you be exhibiting at trade shows?
Yes! You can find us at major industry events like IAAPA and Transworld. Follow us on social media for updates.
Can I get a product demonstration before purchasing?
We offer video demos and live chats to help you choose the right product for your needs.
How can I stay updated on new product releases?
Subscribe to our newsletter and follow us on social media to stay in the loop.