FAQs - Everything You Need to Know
General Questions
Where is SurgeFX?
We are located at 109 West Montgomery Street in Marietta, Ohio.
What is SurgeFX?
SurgeFX is a leading provider of special effects equipment, including fog machines, cold spark machines, CO2 jets, and lighting solutions for events, concerts, nightclubs, and productions.
Who are SurgeFX products for?
Our products are designed for DJs, event planners, production companies, theme parks, nightclubs, and entertainment venues looking for high-quality special effects.
Do you offer rentals, or is SurgeFX strictly for sales?
SurgeFX is strictly a sales-based company. We do not offer rentals at this time.
Ordering & Shipping
How can I place an order?
Orders can be placed directly through our website. If you need assistance, contact our sales team @ (866) 577-8743
Do you offer bulk discounts?
Yes! We offer bulk pricing for large orders. Contact us for a custom quote.
What payment methods do you accept?
We accept major credit cards.
How long does shipping take?
Shipping times vary depending on the product and destination.
Do you ship internationally?
Yes, we ship worldwide. International shipping rates and customs duties may apply.
Can I track my order?
Yes! Once your order ships, you'll receive a tracking number via email.
Product Use & Safety
Can SurgeFX products be used indoors?
Some SurgeFX products are designed for indoor use, while others are outdoor-only or venue-dependent. Always check the product page, ventilation needs, clearance requirements, and local venue rules before use.
Do your machines work with third-party consumables (fog fluid, cold spark powder, etc.)?
We recommend using SurgeFX-approved consumables to ensure optimal performance and maintain your warranty.
How do I maintain my SurgeFX machine?
Regular maintenance includes cleaning after use, storing in a dry place, and following product-specific care instructions.
Are SurgeFX machines DMX-compatible?
Yes! Many of our machines are DMX512-compatible for seamless integration into lighting and effects setups.
Warranty & Support
Do SurgeFX products come with a warranty?
Yes, most of our products come with a one-year manufacturer’s warranty covering defects.
What is your return policy?
We accept returns within 30 days of purchase, provided the item is unused and in its original packaging. Restocking fees may apply.
What should I do if my machine isn't working properly?
Check the user manual for troubleshooting steps. If the issue persists, contact our support team.
Do you offer replacement parts?
Yes! We stock replacement parts for many of our products. Contact us with your specific request.
Other Business Related Questions
Will you be exhibiting at trade shows?
Yes! You can find us at major industry events like IAAPA and Transworld. Follow us on social media for updates.
Can I get a product demonstration before purchasing?
We offer video demos and live chats to help you choose the right product for your needs.
How can I stay updated on new product releases?
Subscribe to our newsletter and follow us on social media to stay in the loop.
SurgeFX Support
Questions, Answered.
The things customers ask us most — about the company, ordering, running the gear, and what happens if something breaks.
General
Where is SurgeFX located?
109 West Montgomery Street in Marietta, Ohio — American owned and operated.
What is SurgeFX?
A leading provider of special effects equipment: fog machines, cold spark machines, CO2 jets, and lighting solutions for events, concerts, nightclubs, and productions.
Who are SurgeFX products for?
DJs, event planners, production companies, theme parks, nightclubs, and entertainment venues that need high-quality, reliable special effects.
Do you offer rentals?
SurgeFX is strictly a sales-based company — we don’t offer rentals at this time.
Ordering & Shipping
How can I place an order?
Order directly through the website, or call our sales team at (866) 577-8743 if you’d like help choosing.
Do you offer bulk discounts?
Yes — we offer bulk pricing on large orders. Contact us for a custom quote, or apply for a commercial account.
What payment methods do you accept?
All major credit cards, plus financing options including lease-to-own and Shop Pay Installments.
How long does shipping take?
Times vary by product and destination — in-stock orders placed by 12PM EST ship the same business day from our Marietta, Ohio warehouse.
Do you ship internationally?
Yes, worldwide. International shipping rates and customs duties may apply.
Can I track my order?
Yes — you’ll receive a tracking number by email as soon as your order ships.
Product Use & Safety
Can SurgeFX products be used indoors?
Some products are designed for indoor use, while others are outdoor-only or venue-dependent. Always check the product page, ventilation needs, clearance requirements, and local venue rules before use.
Do your machines work with third-party fluids and powders?
We recommend SurgeFX-approved consumables to ensure optimal performance and keep your warranty intact.
How do I maintain my machine?
Clean after use, store in a dry place, and follow the product-specific care instructions in your manual.
Are SurgeFX machines DMX-compatible?
Many are DMX512-compatible for seamless integration into professional lighting and effects rigs — check each product page for specifics.
Warranty & Support
Do products come with a warranty?
Most products include a one-year manufacturer’s warranty covering defects. Full details on the warranty information page.
What is your return policy?
Returns are accepted within 30 days of purchase for unused items in original packaging. Restocking fees may apply.
My machine isn’t working right — what now?
Check the troubleshooting steps in your manual first; if the issue persists, contact support and we’ll diagnose it with you — most issues resolve without shipping anything.
Do you stock replacement parts?
Yes, for many products. Reach out with your model and what you need.
More
Will you be at trade shows?
Yes — find us at major industry events like IAAPA and Transworld. Follow us on social media for dates.
Can I see a product demo before buying?
We offer video demos and live chats to help you choose the right product for your needs.
How do I hear about new products?
Join the SurgeFX list in the footer and follow us on social media.
Still Stuck?
A real effects pro is a call away, Monday–Friday, 9 AM – 5 PM EST.